Returns & Exchanges
We want every Bambino Shoes order to arrive exactly as agreed.
Defective or Incorrect Items
If an item is defective, damaged on arrival, or incorrect because of a mistake by Bambino Shoes, contact us promptly with your order number and clear photos. Once approved, we will accept the return and cover the reasonable return shipping expense.
Returns for Other Reasons
If the item is not defective and there was no mistake by Bambino Shoes, an approved return must be sent at the customer’s own expense. The product must be unworn, undamaged and returned in its original condition and packaging.
Made-to-Order and Custom Products
Because custom footwear is produced to the specifications supplied by the customer, it cannot normally be returned for preference, fit choices or customer-provided measurement errors. Defects and mistakes made by Bambino Shoes remain covered.
Requesting a Return or Exchange
- Email contact@
bambinoshoes.com
with your order number. - Describe the issue and include clear photographs where relevant.
- Wait for return instructions before sending the item.